Careers at Capacity Expansion

All positions are in-person and based inside retail store environments.

Capacity Expansion offers entry-level opportunities for individuals interested in working in a retail, customer-facing environment. These are in-person positions located inside retail store environments.

Retail Customer Service Representative

Full-Time W-2 In-Person

Location: Grand Rapids, MI

Position Overview

This role involves working directly with customers in a retail setting, providing product information, answering questions, and assisting with service options.

Responsibilities

  • Greet and assist customers inside retail locations
  • Provide clear and accurate product and service information
  • Assist with account setup and service enrollment
  • Maintain a professional and positive environment
  • Work as part of a team to support daily operations

Qualifications

  • Strong communication skills
  • Comfortable working with people face-to-face
  • Team-oriented mindset
  • Reliable and consistent attendance

Compensation

  • Hourly pay based on experience
  • Paid training provided

Customer Experience Associate (Entry-Level)

Full-Time W-2 In-Person

Location: Grand Rapids, MI

Position Overview

An entry-level role focused on customer interaction, support, and learning day-to-day retail operations.

Responsibilities

  • Assist customers with general questions
  • Learn product and service information
  • Support team members with customer interactions
  • Maintain a clean and organized workspace

Compensation

  • Hourly pay based on experience
  • Paid training provided

All positions are in-person and based inside retail locations. These roles are not remote. Paid training is provided for all new hires.

Work Environment

  • In-person role inside retail locations
  • Customer-facing position
  • Team-based environment
  • Structured training provided

Why Work With Us

  • Paid training provided
  • Consistent schedule
  • Hands-on experience
  • Opportunities for growth based on performance
  • Supportive team environment

Apply Now

Interested in joining our team? Fill out the application form and we will be in touch.

  • Paid training provided
  • Consistent schedule
  • Hands-on experience
  • Opportunities for growth based on performance
  • Supportive team environment

Application Form

All fields marked with an asterisk are required.